Shipping policy
At Kairali Ayurvedic Products Pvt Ltd (“Company,” “we,” or “us”), we are committed to delivering your orders quickly, safely, and efficiently. This policy outlines our shipping methods, delivery timelines, charges, and important terms.
1. Shipping Address Verification
Before payment, your PIN code and shipping address will be verified for serviceability. If your address cannot be verified, we will request an alternative address that aligns with our delivery partner network. It’s essential that the shipping address matches serviceable zones to ensure smooth delivery.
Please note: Kairali is not responsible for undelivered packages due to incorrect or unverified addresses.
2. Domestic & International Shipping
We currently ship within India and accept international orders via our website at www.kairaliproducts.com. Please ensure you enter the correct address for your country when placing international orders.
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Domestic Delivery (India): 7–10 business days
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International Delivery: Up to 31 business days
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Orders ship from our warehouse within 24–48 hours of order confirmation
3. Shipping Partners
We work with trusted courier services including:
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AFL
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Aramex
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Bluedart
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DTDC
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DHL FedEx
If no courier is available for your location, we’ll contact you to arrange an alternative route. A tracking number will be provided once your order is shipped. You can also find tracking details in your customer account dashboard.
4. Multiple Products & Split Shipments
If your order contains multiple products or services, we aim to ship them together. However, due to logistical constraints, some items may ship separately. If you need items delivered to different addresses, please place separate orders for each destination.
5. Packaging & Protection
We take pride in our eco-conscious, secure packaging designed to protect your items in transit. Your products will be packed to minimize damage during delivery.
6. Shipping Charges
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Shipping costs are calculated at checkout based on product weight, size, and delivery location.
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Charges may vary for international orders based on country, customs fees, and import taxes.
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Prices displayed in INR are valid only for deliveries within India.
7. Taxes, Duties & Customs
International orders may be subject to customs duties, local taxes, and other fees as per your country’s regulations. These additional charges are the customer’s responsibility and must be paid upon delivery.
8. Customer Support
For any shipping-related concerns, please reach out to our customer service team:
Phone: +91 95551 56156
E-mail Us: support@kairaliproducts.com
Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Website: www.kairaliproducts.com
