A clear route to the right team
People pages should make responsibility clearer. They should not rely on an unverified biography, family relationship, award, professional title or photograph. This page therefore explains how to direct an enquiry without publishing names, dates, credentials or individual achievements that have not been confirmed for current use.
Customer and order support
For questions about an order, payment, delivery, return or website use, contact the customer-support route shown on Contact Us. Include the order reference only when needed and do not publish it in a public message. Customer support can help with administrative store information; that role does not by itself indicate a clinical or professional qualification.
Product information
For a product question, begin with the current product page and the label on the exact pack. Use the product name, formulation and pack size when asking for clarification. A catalogue description, sales reply or general product explanation should not be treated as a diagnosis, prescription or individualized recommendation.
Consultation requests and qualified review
Use Online Consultation only to submit a request within the limits stated on that page. An administrative acknowledgement or automated message is not qualified review.
If a response involves health-related judgement or product suitability, do not assume it has been reviewed by a qualified professional unless the response clearly identifies that boundary. A job title, brand association or appearance on this page is not a substitute for verified qualification, permitted scope and current professional status.
Business enquiries
Distribution and import questions belong on Become Our Distributor & Importer. Manufacturing questions belong on Contract Manufacturing. General partnership or company questions can be sent through Contact Us.
Submitting a business enquiry does not establish a relationship, territory, appointment or acceptance. Those details require a separate written confirmation from the relevant business.
What a reply should make clear
A reply should identify the function in which the sender is responding. Treat order support, website help, catalogue information and business correspondence as administrative unless the message explicitly states otherwise. If the answer is described as professionally reviewed, its reviewer, scope and limitations should be clear. Ask for clarification before relying on an ambiguous role or signature.
How individual profiles should be verified
When individual profiles are added, each one should use a current, consented name and photograph, an exact present role and a short description limited to documented responsibilities. Education, professional registration, awards, family lineage, dates and medical or technical authority should appear only when the underlying record, scope and permission to publish have been checked.
Roles should also be kept separate. Corporate leadership, customer service, product operations, manufacturing, quality functions and qualified professional review are not interchangeable. A person may hold more than one role, but the page should state that only when it is current and evidenced.
Accuracy and corrections
People, titles and responsibilities can change. If you find an old profile, third-party biography or conflicting role, do not treat it as current solely because it appears online. Send the link and the specific question through Contact Us so the information can be checked.
This page is an organizational guide. It does not provide medical advice, certify any individual, or claim that a named person reviewed your question.