Last updated: 15 August 2026
This Return, Refund & Cancellation Policy applies to orders placed on www.kairaliproducts.com. Nothing in this policy limits a mandatory consumer right that applies to you. If local law gives you a longer period or a different remedy, that law controls.
Eligible requests
Please contact us if an item is damaged in transit, defective, materially different from its description, incorrect, or not received. For an ordinary return or exchange, contact us within 7 calendar days after delivery. Products must be unused, unopened and in their original condition with seals, labels and packaging intact, unless the request concerns a defect, damage, wrong item or another mandatory legal right.
Items that normally cannot be returned
For hygiene, health-protection and safety reasons, opened, used, altered or partly consumed products normally cannot be returned for a change of mind. A product identified as final sale or non-returnable is also excluded from voluntary returns. These exclusions do not apply where the product is faulty, damaged, misdescribed, incorrectly supplied, or where applicable law requires a remedy.
How to make a request
Email support@kairaliproducts.com or call/WhatsApp +91-95551-56156. Include the order number, delivery date, the requested remedy and a clear description of the issue. For damage, defect or an incorrect item, include photographs of the product, packaging and shipping label where reasonably possible. Do not return a product until we provide written return authorisation. Approved returns must be sent using a trackable courier service to:
121/1-A1, Karatupalayam Village, Samathur, Pollachi, Coimbatore District, Tamil Nadu – 642123, India.
Return shipping and fees
For a defective, damaged or incorrect product, we will pay or reimburse reasonable return shipping. For an accepted ordinary voluntary return or exchange, the customer pays return shipping, subject to any mandatory legal right. We do not charge a restocking fee.
Exchanges
For an approved exchange, we dispatch the replacement immediately after verifying the claim. We do not wait for the returned product to arrive or be inspected before dispatching the approved replacement.
Refund or store credit
After approval, the customer chooses between a refund and store credit. If a refund is chosen, we normally initiate it to the original payment method within 2–3 business days. The bank or payment provider may take up to 14 days to credit the customer. If store credit is chosen, it is provided instead of a refund to the original payment method.
Original shipping charges are refunded where required by law or where the return is caused by our error; for an accepted change-of-mind return they may be non-refundable where law permits.
Cancellations
Ask us to cancel an order as soon as possible. We can cancel an order before dispatch if processing has not progressed too far. After dispatch, the request is handled as a return. If we cancel an item because it is unavailable, restricted for the destination or cannot be fulfilled, we will refund the amount paid for that item.
Non-delivery and refused parcels
If tracking does not show delivery within the estimate in our Shipping & Delivery Policy, contact us so we can investigate with the carrier. Additional costs caused by an incorrect address, an unapproved refusal or repeated failed delivery may be deducted from a refund only where permitted by law and supported by the carrier's records.
Payment disputes
For a failed, duplicate or unfamiliar payment, contact us and the relevant bank, card issuer, Stripe or PayPal as appropriate. Contacting us first can help us investigate quickly, but it does not restrict any dispute, chargeback or complaint right available under law or a payment provider's rules.
Contact
Email: support@kairaliproducts.com
Phone/WhatsApp: +91-95551-56156
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST