Frequently Asked Questions

Kairali Ayurvedic Products Pvt. Ltd. operates this online store for Kairali-branded Ayurvedic medicines, foods, books, personal-care and wellness products. Product categories, ingredients, directions, warnings, prices and availability vary by item. Use the current product page and the physical product label as the controlling information. Store information is not a substitute for individual medical advice.

No. This FAQ cannot assess an individual or promise that a product is risk-free. Suitability depends on the exact product, its label and the person’s circumstances. Follow the current label and do not use a product when its identity, directions or warnings are unclear. For individual guidance, speak with a qualified doctor or other appropriately licensed health professional.

Use the current product page and physical label for the exact manufacturer, ingredients, batch information, category, directions, warnings and any product-specific licence or registration details. Contact support if a label detail is not legible or if you need information for a particular pack. This FAQ does not make a catalogue-wide purity, potency, testing or certification claim.

Yes. Packaging and carrier handling can vary by product, order size and destination. Orders are packed for transit, but no packaging statement can guarantee damage-free delivery. Check the parcel promptly. If an item is damaged, incorrect or missing, contact support with the order number and any available photographs or tracking details; the request will be handled under the current Return & Refund Policy.

International delivery is available only for eligible products and destinations shown at checkout. Shipping charges and available methods are shown before payment. See our Shipping & Delivery Policy for current terms.

Yes, you can place your order over the phone by calling our customer support team at +91-9555156156

Delivery timing depends on the destination, product eligibility, customs and carrier conditions. Please see our Shipping & Delivery Policy for the current processing and delivery estimates. Tracking details are sent after dispatch.

You’ll receive a tracking link via email or SMS as soon as your order is shipped. You can monitor the status in real-time.

You can cancel your order before it is shipped. For post-shipment cancellation, please contact our customer support team at +91-9555156156 for assistance.

We apologize for the inconvenience. If an item is missing from your order, please contact our support team at +91-9555156156 and we’ll promptly resolve the issue.

Once an order is confirmed, it cannot be modified. Please place a new order for any changes.

If you’ve received a damaged item, please contact our Customer Care at +91-9555156156, and we will replace or refund it as per our policy.

If you’ve received incorrect products, please contact our Customer Care team immediately at +91-9555156156 for a quick resolution.

To download your invoice, log into your account, go to ‘My Orders’, select your order, and click on ‘Download Invoice’ in PDF format.

For an eligible ordinary return or exchange, contact us within 7 calendar days after delivery. Products must be unused, unopened and in their original condition with seals, labels and packaging intact, unless the request concerns a defect, damage, wrong item or a mandatory legal right. See our Return & Refund Policy for full conditions.

To initiate a return or refund, please contact our support team with your order number. We’ll guide you through the easy return process.

After approval, you choose either a refund to the original payment method or store credit. We initiate an approved refund within 2–3 business days; the bank or payment provider may take up to 14 days to credit your account.

The online form is an administrative request, not a medical consultation. A sales coordinator reviews the request first for routing. If it appears to require professional review, it may be referred to an available qualified doctor. Submission does not guarantee doctor review, diagnosis, prescription, treatment or a response within a fixed time. The service is not for emergencies.

Provide your name, email address and a brief message. If further information is needed, the team will explain what is required and the appropriate channel. Information submitted through the form is retained only as long as necessary to handle the request and meet applicable recordkeeping obligations, then deleted under Kairali’s procedures. See our Privacy Policy.