Last updated: 15 August 2026
This Shipping & Delivery Policy applies to orders placed on www.kairaliproducts.com.
Destinations and product eligibility
We accept orders for the countries and regions available in checkout. Availability of a destination does not mean that every product can legally or practically be delivered there. Product ingredients, quantity limits, carrier restrictions and import rules can vary. If we cannot lawfully or safely ship an item to the selected destination, we will contact you and cancel and refund the affected item or order.
Processing and delivery estimates
We normally prepare confirmed orders for dispatch within 3–4 business days. Once handling is complete and the order is dispatched, international transit varies by destination and may take up to 31 business days. Our usual delivery estimate after dispatch within India is 7–10 business days. These are estimates, not guarantees. Weekends, public holidays, address checks, stock verification, carrier disruption, customs clearance and destination controls can extend delivery.
Shipping charges
The current shipping charge is a fixed charge and is shown in checkout before payment. We do not add a different shipping charge after the order is submitted unless you request a material order or address change and agree to the revised charge.
Address checks and changes
Please provide a complete and accurate recipient name, street address, postal code, telephone number and any destination information required for delivery or customs. Contact us promptly if an address needs to be corrected. We cannot guarantee a change after dispatch. Additional delivery costs caused by an incorrect address, refusal or repeated failed delivery may be charged where permitted by law and supported by the carrier's records.
Tracking and split shipments
When tracking is available, it is sent to the contact details on the order or shown in the customer account. Products in one order may be dispatched separately for stock, safety or carrier reasons. Separate tracking may be provided for each parcel.
Customs, duties and import requirements
International shipments may be inspected by customs or other authorities. Unless checkout expressly states that we collect them, import duties, taxes, brokerage charges, permits and other destination charges are the recipient's responsibility. Customers are responsible for checking destination restrictions before ordering. A customs delay is outside our direct control, but we will provide reasonable order or shipment information when available.
Loss, damage and non-delivery
Report visible transit damage, a wrong item or a missing parcel promptly to support@kairaliproducts.com with the order number and available photographs or tracking information. Remedies are handled under our Return & Refund Policy and applicable consumer law.
Contact
Email: support@kairaliproducts.com
Phone: +91-95551-56156
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST