Refund policy
Last updated: 8 August 2026
This Return, Refund & Cancellation Policy applies to orders placed on www.kairaliproducts.com. Nothing in this policy limits a mandatory consumer right that applies to you. If local law gives you a longer period or a different remedy, that law controls.
Eligible requests
Please contact us if an item is damaged in transit, defective, materially different from its description, incorrect, or not received. For an ordinary return or exchange, contact us within 7 calendar days after delivery. Products must be unused, unopened and in their original condition with seals, labels and packaging intact, unless the request concerns a defect, damage, wrong item or another mandatory legal right.
Items that normally cannot be returned
For hygiene, health-protection and safety reasons, opened, used, altered or partly consumed products normally cannot be returned for a change of mind. A product identified as final sale or non-returnable is also excluded from voluntary returns. These exclusions do not apply where the product is faulty, damaged, misdescribed, incorrectly supplied, or where applicable law requires a remedy.
How to make a request
Email support@kairaliproducts.com or call/WhatsApp +91-95551-56156. Include the order number, delivery date, the requested remedy and a clear description of the issue. For damage, defect or an incorrect item, include photographs of the product, packaging and shipping label where reasonably possible. Do not return a product until we provide return instructions.
Return shipping and inspection
If the return is caused by our error, transit damage, a defect or another circumstance for which we are responsible, we will arrange or reimburse reasonable return shipping as applicable. For an accepted voluntary return, the customer may be responsible for return shipping where permitted by law. Returned items may be inspected before a refund, replacement or exchange is approved.
Refund method and timing
After a refund is approved, we normally initiate it to the original payment method within 2–3 business days. Stripe, PayPal, card issuers and banks control the time required for the credit to appear; cross-border or currency-conversion refunds can take longer. We will provide available refund confirmation information on request. Original shipping charges are refunded where required by law or where the return is caused by our error; for an accepted change-of-mind return they may be non-refundable where law permits.
Cancellations
Ask us to cancel an order as soon as possible. We can cancel an order before dispatch if processing has not progressed too far. After dispatch, the request is handled as a return. If we cancel an item because it is unavailable, restricted for the destination or cannot be fulfilled, we will refund the amount paid for that item.
Non-delivery and refused parcels
If tracking does not show delivery within the estimate in our Shipping & Delivery Policy, contact us so we can investigate with the carrier. Additional costs caused by an incorrect address, an unapproved refusal or repeated failed delivery may be deducted from a refund only where permitted by law and supported by the carrier's records.
Payment disputes
For a failed, duplicate or unfamiliar payment, contact us and the relevant bank, card issuer, Stripe or PayPal as appropriate. Contacting us first can help us investigate quickly, but it does not restrict any dispute, chargeback or complaint right available under law or a payment provider's rules.
Contact
Email: support@kairaliproducts.com
Phone/WhatsApp: +91-95551-56156
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST