All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product or you receive any damaged product then the following terms apply for a mutually consented resolution of the situation.
- We accept returns within 7 days of receiving the shipment. You have to inform our customer service team (firstname.lastname@example.org) and the issue is to be reported within 48 hours of receiving the product.
- Please contact our customer service +91-9555156156 to report the issue and the customer service executive will provide you the address where the product needs to be returned.
Kairali Products Return and Refund Policies rules:
- The product should be unused.
- Please ensure that the product is in original packing along with the invoice.
- When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product.
- Refund process will be initiated once we receive the product(s) and quality is being checked.
- We will refund the purchase amount along with the shipping cost (Kindly share the courier receipt with us) borne by you.
If you have received a damaged item or incorrect item or misrepresented product as displayed in the website, please contact us (email@example.com or call us at +91-9555156156) within 48 of your receiving of the product. It is important that you keep the products as it is. When you reach us, we’ll give you instructions on how to proceed so that we may replace or return the item on PRIORITY.
- If you want a replacement then we will ship a replacement item at the earliest possible with no extra shipping cost to you.
- If you want to return the product, we will take the return in the unused condition and provide the refund to you within 10-15 days.