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Return & Refund Policy

All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

  • We accept returns within 30 days of receiving the shipment. You have to inform our customer service team (info@kairaliproducts.com) and report the issue.

  • Please contact our customer service to report the issue and the customer service executive will provide you the address where the product needs to be returned.

     

    Points to remember:

  1. The product should be unused.
  2. Please ensure that the product is in original packing along with the invoice. All products should be returned in original condition with tags intact as attached in the product. Presence of original tags is a must to accept returns.
  3. When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product.
  4. Refund process will be initiated once the seller has received the product(s)
  5. We will refund the purchase amount along with the shipping cost bourne by you:

 

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us (info@kairaliproducts.com) within 48 to 72 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we’ll give you instructions on how to proceed so that we may replace the item as quickly as possible.

  • If you want a replacement then we will ship a replacement item at the earliest possible with no extra shipping cost to you.

     

    Return related FAQ’s
    I have queries on how can I return a product. How can I reach you?
    We are happy to assist you. You can reach to us with the following means:

  • Mail us at our customer care email ID (info@kairaliproducts.com)

  • Chat with us online

  • Call our customer desk (+91- 4259-271711/722)

     

    I have not received the product that I ordered for. How can I get it replaced?

    All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product, following terms apply for a mutually consented resolution of the situation.

    Inform our customer service team within 24 hours of receiving the shipment. (It is advised to keep your order number handy when you call our customer care)

     

    I have opened/used the product that I need to replace. Can I still get it replaced?

    Presence of original tags is a must to accept returns. All products that you need to return should be in original & unused condition with tags intact as attached in the product.

  • Please get in touch with us within 24 hours of receiving the product. Our customer service team will tell you how to proceed further.

  • Any complaint with regards to product defect or wrong product delivery or stains or stitching or any other manufacturing defect should be reported to us within 48 to 72 hours of the receipt of the product. Our service team will guide you how to proceed further for replacement/repair of the product.

  • Please ensure that the product is in original packing along with the invoice.

  • Please note that if the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.

     

    Will I get the entire amount refunded?

    Yes. If the product you received is faulty/defective/wrong, you will get the entire amount as refund.

At any point the refunds will not exceed the actual value of the goods plus the shipping cost incurred for returning the product.

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